Our Guarantee

Guarantee

We stand behind everything we make.

Lemurwear proudly guarantees all it products in their quality and performance. Our team takes great care in designing every item both for durability and sustainability. We are so confident in our shorts we offer a 5 year guarantee on all products.  

If your Lewmurwear product has a defect in materials or workmanship during the guarantee window, we will gladly repair the product or offer an online store credit. 

Please note: All repairs and online store credits will be subject to the discretion of Lemurwear. Our warranty program is only available within the United States. The warranty only applies to products purchased by original owner.

Qualifications:

Defects in materials such as zippers, buckles and fabrics, as well as defects in workmanship such as seams, seam tape and construction.

Instructions:

To apply for a warranty, please send an email to beyourpassion@lemurwear.com with "Warranty Application" in the subject line and include the following information:

  • Style name, color and size of product
  • Proof of purchase/Receipt/When and where item was purchased
  • Brief description of the issue/occurrence 
  • Several photos of the damaged area and intact inside care labels
  • Contact name, phone number and U.S. address

Assessment:

We will assess your application and respond with warranty or non-warranty status within 2-3 business days. We will include specific information regarding repair options and repair turnaround time, if applicable, and will not proceed with any repairs without your prior consent.

Non-Warranty:

If your product experiences damage from normal wear and tear, overuse, misuse or neglect, these cases do not qualify for warranty. However, we may have the ability to repair the item for a small fee. If interested in repair, please inquire further to learn about possible repair options, repair time and associated costs. Alterations are unfortunately not available at this time.

Qualifications:

Rips and tears, fabric fading, abrasions on well-worn areas and general breakdown of the materials over time. Please note: Wear and tear is damage that naturally and inevitably occurs as a result of normal use.

Instructions:

For a repair quote, please send an email to beyourpassion@lemurwear.com with "Repair Quote" in the subject line and include the following information:

  • Style name, color and size of product
  • Proof of purchase/Receipt/When and where item was purchased
  • Brief description of the issue/occurrence 
  • Several photos of the damaged area
  • Contact name, phone number and domestic address

Assessment:

We will assess the complexity of your repair and respond within 2-3 business days with possible repair options and repair turnaround time. We will not proceed with any repairs without your prior consent.

 

Shipping Instructions:

If authorized by Lemurwear, please prepare your item using the instructions below:

  1. Wash your item following care instructions specific to the item, if this will not further damage your item.
  2. Print out your Return Authorization (RA), as sent by a Customer Care rep.
  3. Ship damaged item and RA to the address below using a carrier that provides tracking information and proof of delivery.

SHIPPING ADDRESS

7485 Twin Branch Road
Atlanta, GA 30328